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How to Delete a User License

Overview​

This guide explains how to delete a license from a user's profile in the Organogram Workspace Admin platform. You’ll learn how to locate active licenses, understand what access will be revoked, and complete the license removal process.

Prerequisites​

  • Access to the Organogram Workspace Admin platform
  • Permissions to manage user licenses
  • The user must already have one or more licenses assigned

When You Need This​

  • Removing access to applications a user no longer needs
  • Adjusting licenses due to role or department changes
  • Revoking access for security or compliance purposes

Step-by-Step Instructions​

Step 1: Access the User Profile​

  1. Log into your Organogram Workspace Admin platform at admin.organogram.app
  2. Navigate to the Users page from the Directory section in the left sidebar

Users Page

  1. Locate the user whose license you want to delete
  2. Click the three-dot menu next to their name
  3. Select “View Profile” from the dropdown

View Profile Option

Step 2: Review Current Licenses​

  1. On the User Profile page, scroll to the Licenses section
  2. Assigned licenses such as Standard or Workspace Entry Pack will appear here
  3. Each assigned license will have a red Delete button beside it

Licenses with Delete Buttons

Step 3: Delete a License​

  1. Click the red Delete button next to the license you want to remove
    For example:
    • Standard
    • Workspace Entry Pack
  2. A confirmation dialog will appear, warning that the user will lose access to the associated applications

Delete Confirmation Dialog

  1. Click “Proceed” to confirm license deletion

Step 4: License Deletion Confirmation​

  1. A notification will appear stating:

    “License deleted successfully”

  2. The deleted license will now move to the Unlicensed Plans section
  3. The user will no longer have access to the associated applications

License Moved to Unlicensed

What You'll See After Deletion​

  • The removed license will appear under the Unlicensed Plans section with a blue Add button (in case you want to reassign it later)
  • The Licenses section will no longer display the deleted plan
  • Any applications linked to the removed license will no longer be accessible by the user

Next Steps​

After removing a license, you may want to:

  • Reassign a different license if the user's responsibilities have changed
  • Notify the user that their access has been revoked
  • Audit roles and permissions to ensure correct access levels

How to Add a License